• Unit 25, Kenfig Industrial Estate, Margam, Port Talbot, SA13 2PE, United Kingdom
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Privacy & Data Protection Policy

1. Introduction

We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information in line with the General Data Protection Regulation (GDPR) and other applicable laws. Whether it’s precision for laboratory reagents or reliability in industrial processes, we are trusted for our in-depth knowledge and commitment to excellence.

2. Data We Collect

We may collect the following types of personal data:

  • Identity Data: name, username, title
  • Contact Data: email address, phone number, postal address

3. How We Collect Data

We collect data through:

  • Direct interactions (forms, sign-ups, purchases)
  • Automated technologies (cookies, analytics tools)
  • Third-party services (payment processors, marketing platforms)

4. How We Use Your Data

We process your personal data to:

  • Provide and improve our services
  • Communicate with you about updates, offers, or changes
  • Process payments and fulfil orders
  • Comply with legal obligations

5. Legal Basis for Processing

We process your data based on:

  • Consent (you have given clear permission)
  • Contract (processing is necessary for a service you requested)
  • Legal obligation (we must comply with the law)
  • Legitimate interests (for business purposes that do not override your rights)

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Remember your preferences

You can manage or disable cookies in your browser settings.

7. Data Sharing & Transfers

We do not sell your personal data. We may share it with:

  • Trusted service providers (Sage Accounting IT, hosting, analytics, payment processing)
  • Legal authorities when required by law

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. Data Security

We use technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

9. Data Retention

We keep your personal data only as long as necessary for the purposes stated in this policy or as required by law.

10. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your data
  • Withdraw consent at any time
  • Object to certain processing
  • Request data portability
  • Lodge a complaint with a supervisory authority

11. Contact Us

If you have questions or wish to exercise your rights, contact us at:
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